It is our – Nilbon LTD’s policy to respect your privacy regarding any information we may collect while operating
our website www.nilbon.com and/or using our service. This Privacy Policy applies to Nilbon LTD’s and our
websites (hereinafter, “us”, “we”, or “Nilbon”). We respect your privacy and are committed to protecting
personally identifiable information you may provide us through the Website. We have adopted this privacy policy
(“Privacy Policy”) to explain what information may be collected on our websites and through your allocated
therapist, how we use this information, and under what circumstances we may disclose the information to third
parties.
This Privacy Policy, together with the
Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our
Website. Depending on your activities when visiting our Website, you may be required to agree to additional
terms and conditions.
We undertake to preserve the confidentiality of all information you provide to us and the fact that such
information is protected under
relevant Data protection Policies/Acts. Our policy complies with the Data Protection Act 2018 (Act) accordingly
incorporating the EU General Data Protection Regulation (GDPR).
Acceptance of privacy
policy
By accessing and using our website and
service, you agree that you have read, understood and accept all the contents of this Privacy Policy. If you do
not agree with or you are not comfortable with any aspect of this Privacy Policy, you should immediately
discontinue access or use of the site and our Services.
Data management
We may collect, use, store and transfer
different kinds of personal data about you. We have collated these into groups as follows
Your identity includes information such
as first name, last name, title, gender, date of birth, medical report/record and other identifiers that you may
have provided at some time.
Your contact information includes
information such as billing address, email address, emergency contact, telephone numbers, GP’s contact
information and any other information you have given to us for communication with you and other relevant third
parties such as health care professionals.
Your financial data includes
information such as your payment details (Visa/master card details or PayPal).
Transaction data includes details about
payments or communications to and from you, purchases or orders made by you, and information about the services
you have purchased.
Technical data includes your internet
protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and
versions, operating system and platform and other technology on the devices you use to access this
website.
Marketing data includes your
preferences in receiving marketing from us; communication preferences; responses and actions about your use of
our services, your interests and feedback and survey responses.
You may be required to provide more
information to us in order for us to provide our services to you. Such information may be requested when you
fill out our health questionnaires or during your sessions with one of our therapists. You hereby warrant to
provide any such information as at when required and that such information shall be accurate and
true.
Information we process because we
have a contractual obligation with you
When you use our service and/or
website
or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our
obligations
under that contract or where we have a legitimate reason to such as but not limited to recover debt due to
us or
keep our records update or simply to improve our services, we must process the information you give us. Some
of
this information may be personal information.
We may use it in order
to:
- Verify your identity for
security purposes - Process your
order - Provide you with our
services - Improve our
services - Make payments
- To study how you use our
service and grow our business - To comply with legal
obligations - Provide you with
suggestions
and advice on our services and how to obtain the most from using our website.
We process this information on the
basis there is a contract between us, or that you have requested we use the information before we enter into
a
legal contract.
We shall continue to process this
information until the contract between us ends or is terminated by either party under the terms of the
contract.
If you would like us to destroy information, we hold about you, please let us know by contacting us on the
contact information provided on our website or email niloofar.br@nilbon.co.uk or call
+447588187771. However, please note that if you use any of our services that require you to provide
personal information, deleting your records
with us may mean that you will need to resubmit them to continue using such services.
Disclosure of
information
Nilbon may disclose potentially
personally-identifying and personally-identifying information only to those of its employees, contractors
and
affiliated organisations that (i) need to know that information in order to process it on Nilbon’s behalf or
to
provide services available on our website, and (ii) that have agreed not to disclose it to others. Some of
those
employees, contractors and affiliated organisations may be located outside of your state or country. By
using
our website and/or service, you consent to the transfer of such information to them. We will not rent or
sell
potentially personally identifying and personally identifying information to anyone. Other than to its
employees, contractors and affiliated organisations, as described above, we may also disclose potentially
personally-identifying and personally-identifying information in response to a subpoena, court order or
other
governmental requests, or where Nilbon believes in good faith that disclosure is reasonably necessary to
protect
the property or rights of Nilbon, third parties or the public at large. Should our therapists fear that
clients
may be at risk of harming themselves or others, they may need to share information with relevant authorities
or
medical or mental health professionals. The therapists may also anonymously share details of their meetings
with
clients with supervisors simply to improve the service provided to you and to collect expert opinions. This
disclosure shall be anonymous with no reference to you personally.
When you signup to use our service,
you
will complete an online questionnaire, which will help us recommend the right complementary therapist to
you.
You will have an online consultation of a duration of your choice with one of our complementary therapists
via
Zoom. You will be required to fill out our health questionnaire before your consultation with our therapist.
This questionnaire may contain some personally identifiable information. Our director and complementary
therapists may have access to such information in order to process this and you may be required to discuss
the
information provided further with your assigned therapist during the consultation. For the online sessions,
clients will be required to discuss their health questionnaire with their assigned complementary therapist
during the 1st session.
If you are a registered user of
Nilbon
and have supplied your email address, we may occasionally send you an email to tell you about new features,
newsletter, solicit your feedback, or just keep you up to date with what’s going on with Nilbon and other
fitness information. We shall keep this type of email to a minimum.
If you send us a request (for
example
via a support email or one of our feedback mechanisms), we reserve the right to publish it in order to help
us
clarify or respond to your request or to help us support other users. Nilbon takes all measures reasonably
necessary to protect against the unauthorised access, use, alteration or destruction of potentially
personally
identifying and personally identifying information.
Information we process with your
consent
Through certain actions when
otherwise
there is no contractual relationship between us, such as when you browse our website or ask us to provide
you
more information about our business, including our services, you provide your consent to us to process
information that may be personal. Wherever possible, we aim to obtain your explicit consent to process this
information, for example, by asking you to agree to our use of cookies or to fill out our matching
questionnaire
or our health questionnaire. If you have given us explicit permission to do so, we may from time to time
pass
your name and contact information to selected associates whom we consider may provide services or products
you
would find useful. We continue to process your information on this basis until you withdraw your consent, or
it
can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by
sending us a message on the contact information provided on our website or email niloofar.br@nilbon.co.uk or call
+447588187771. However, if
you
do so, you may not be able to use our website or our services further.
Information relating to your
method
of payment
As a user who has ordered our
service
through our website, we may store information about your debit or credit card or other means of payment when
you
first provide it to us through our payment gateway or on your profile. We store this payment information [at
your request] in order to make repeat purchasing of our services easier next time you visit our
website.
[We also store it to help us
prevent
fraud.]
We take the following measures to
protect your payment information:
- We keep your payment
information encrypted on a trusted server(s). - We do not keep all your
payment
information so as:
- To prevent the possibility
of
duplicating a transaction without a new instruction from you; - To prevent any other third
party from carrying out a transaction without your consent
- If we ask you questions
about
your payment information, we only show [partial detail OR the first four OR the last four digits of
the
debit or credit card number], so that you can identify the means of payment to which we
refer.
We delete your payment information
upon
your request or when a credit or debit card expires.
In some cases, at the point of
payment,
you are transferred to a secure page on the website such as PayPal or some other reputable payment service
provider. That page may be branded to look like a page on our website, but it is not controlled by
us.
How long will you hold data
about
you?
Data provided to us are kept and
used
in providing services to our client or as maybe necessary for our legitimate interest (such as to develop
our
website and develop our business). We will only ever retain such data for as may be required to fulfil the
purposes we collected it for or to provide our services to you. We may also retain some data to fulfil
certain
legal requirement such as accounting or reporting requirements.
To determine the appropriate
retention
period for personal data, we consider the amount, nature, and sensitivity of the personal data, the
potential
risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process
your
personal data and whether we can achieve those purposes through other means, and the applicable legal
requirements.
The period or how long we retain d
specific data after the termination of service shall vary depending on the data and will ultimately be kept
for
a maximum period of 6 months or as maybe required by law.
Notwithstanding the foregoing, you
are
entitled at any time (whether while using our service or after) to request access to your personal data, request
correction of the personal data that we hold about you, request that we
erase/delete any personal data we may hold about you, object to processing any personal data we hold about
you,
request that we suspend any processing of personal data we hold about you in order to confirm its accuracy
or
where you believe such processing is unlawful or no longer required, request that we transfer all personal
data
we hold about you to a third party and withdraw consent at any time where we are relying on consent to
process
your personal data.
Please note that while we shall
take
all reasonable steps to analyse and accept your request about the use of your personal data, we shall do so
within the scope of the law. Thus, where we are required by law to retain certain personal data or disclose
such
data to the appropriate authorities, we shall notify you of such retention and disclosure. More so, we may
not
always be able to comply with your request of erasure for specific legal reasons which will be notified to
you,
if applicable, at the time of your request.
Advertisement
We collect data about your
activities
that does not personally or directly identify you when you visit our website, the website of entities for
which
we serve advertisements (our “Advertisers”), or the websites and online services where we display
advertisements
(“Publishers”). This information may include the content you view, the date and time that you view this
content
or the location information associated with your IP address. We use the information we collect to serve you
more
relevant advertisements (referred to as “Retargeting”). We collect information about where you saw the ads,
we
serve you and what ads you clicked on.
We may use analytical software to
track
the performance of our adverts on several advertising and social media platforms which may reveal some
personally identifiable information about you including but not limited to the device used to view our
website,
the amount of time spent on the website, your location etc.
Opt Out
We offer you choices when we ask
for
personal information, whenever reasonably possible. Nilbon provides you with the opportunity to ‘opt-out’ of
having your personally identifiable information used for certain purposes. You may decline to provide
personal
information to us and/or refuse cookies in your browser, although some of our features or services may not
function properly as a result. If you no longer wish to receive any communication from us, you may opt-out
by
contacting us on the contact information provided on our website. By providing information to Nilbon, you
are
consenting to the collection, use and disclosure of such personal information in the manner described in
this
privacy policy.
Privacy Policy
Changes
Although most changes are likely to
be
minor, Nilbon may change its Privacy Policy from time to time, and at Nilbon’s sole discretion. We encourage
visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this
site
after any change in this Privacy Policy will constitute your acceptance of such change.
Security
The security of your Personal
Information is important to us but remember that no method of transmission over the Internet, or method of
electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your
Personal
Information, we cannot guarantee its absolute security.
Analytics
We may use some analytics software
on
our website to check its performance and improve user experience. Some of this software may include Google
Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the
cookies
about your use of our Site (including your IP address) will be transmitted to and stored by Google on their
servers. Further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html. You may opt-out of Google
Analytics
by
visiting the Google Analytics Opt-out Page.
Other analytics software may
include
Squarespace where we host our website. They may also collect some information while you use the website.
Please
note that we are not in control of this analytics software and the use of the information received through
this
software.
Links to External
Sites
Our Service may contain links to
external sites that are not operated by us. If you click on a third-party link, you will be directed to that
third party’s site. We strongly advise you to review the Privacy Policy and the terms and conditions of
every
site you visit. We have no control over and assume no responsibility for the content, privacy policies or
practices of any third-party sites, products or services.
Breach of
“Privacy”
Users have a right to pursue
legally
enforceable rights against us if we fail to adhere to the privacy laws. Privacy laws under this agreement
shall
include reasonable privacy laws acceptable and used in commercial businesses. These laws require not users
have
enforceable rights against us and have recourse to courts or government agencies to investigate and/or
prosecute
non-compliance by Nilbon.
How to contact
us
If you have any questions about our
company’s Terms and Conditions, or you would like to exercise one of your data protection rights, please do
not
hesitate to contact us at niloofar.br@nilbon.co.uk or call +447588187771 .
